Private chauffeur Megeve terms and conditions — privacy & legal notice

Publisher of the website

TRANSFERT VIP — trading name: Transfert VIP France & Europe
Legal form: simplified joint-stock company with a sole shareholder (SASU) with a share capital of 50,000.00 €
SIRET: 799 771 456 00024
NAF code: 4932Z
VAT no.: FR 777 9977 1456
RCS: 799 771 456 R.C.S. Avignon
Registered activity: operation of passenger vehicles with drivers
Publication director: Karim Barika
Registered office: 16 rue Robert Schumann, 84000 Avignon
Northern Alps Dispatch Center: 225 Chemin des Libellules, 73600 Moûtiers
Phone: +33 (0) 6 61 59 13 23
Email: contact@transfertvip.fr
Host: o2switch, Chem. des Pardiaux, 63000 Clermont-Ferrand

License to operate — regulated activity

Paid passenger transport is a regulated activity. TRANSFERT VIP is duly licensed:

Professional chauffeur license: 13/84/23 — Prefecture
Chauffeur register: EVTC084161246
Professional liability insurance: MMA PRO-PME no. 129831621
INPI registered trademark: 13 4 040 534

Registered trademark / copyright

TRANSFERT VIP is a trademark registered with the INPI, no. 13 4 040 534. Any reproduction of the name or the logo without authorization is liable to criminal prosecution. All the content of this website (text, images, logos, videos) is the exclusive property of TRANSFERT VIP. Any reproduction, distribution or modification without authorization is prohibited.

Rates

The rates under these private chauffeur Megeve terms and conditions include all taxes. The service covers the driver, the fuel and the insurance of the passengers carried, bodily injury being covered without any financial limit. Tolls and parking fees are included.

VAT applied: 10% on transfers — 20% on cars at your disposal.

Luggage and ski equipment

Under these private chauffeur Megeve terms and conditions, we accept, per person, one hold bag and one carry-on bag, as well as ski or snowboard equipment (ski or board bag and boot bag), within the capacity of the vehicle booked.

Please tell us when booking about any bulky or oversized equipment (sports equipment, musical instrument, stroller, professional equipment) so that we can assign the right vehicle. Luggage remains under the passenger's care during the journey; it is covered by our insurance up to 1,000 € per claim, with a 100 € deductible.

Payment

• Payment methods accepted under these private chauffeur Megeve terms and conditions: bank cards (Visa, American Express, Mastercard), bank transfer.
• Every first order is payable in full at the time of booking. This payment confirms the order.
• Wedding service: payable in full on signature of the contract.
• Account clients: the service is invoiced and payable after it has been carried out.
• Any claim must be sent within 8 days after the service. This period is intended to allow rapid handling and does not deprive consumer clients of the rights they hold under the law.

Late payment and penalties

Business clients: after a period of 30 days beyond the payment deadline, a late payment penalty of 10% of the amount due is charged per month of delay, on top of the 40 € flat-rate collection fee provided for by law. Collection is entrusted to the law firm DORMANE.

Consumer clients: outstanding amounts bear interest at the legal rate in force from the date of formal notice.

Car at your disposal / transfer

• Under these private chauffeur Megeve terms and conditions, the service starts at the pick-up address ordered and ends at the arrival address.
• Car at your disposal: unlimited mileage.
• Transfer: every additional kilometer is charged at 3.50 € / km.
• The right to use images of the vehicle is granted to you for personal purposes.
• Eating and smoking on board are not allowed; your driver will make a stop on request.
• The vehicle is provided with its driver, the fuel, the insurance and a First Class service on board.

Bookings and cancellation

Any booking implies unreserved acceptance of these private chauffeur Megeve terms and conditions. For every first order, payment in full at the time of booking confirms the order; there is neither a deposit nor a balance.

Cancellation: more than 7 days before the service = full refund. Within the 7 days before the service = sums retained (flat-rate compensation). Force majeure = suspension or cancellation with no compensation on either side.

Right of withdrawal

Under these private chauffeur Megeve terms and conditions, our services are passenger transport services carried out on a date or during a period agreed with the client. As such, they are not subject to the fourteen-day withdrawal period applicable to distance selling. The cancellation terms set out above apply.

Liability

Under these private chauffeur Megeve terms and conditions, our professional liability is insured with MMA (contract PRO-PME no. 129831621). Bodily injury resulting from the use or the movement of the vehicle is covered without any financial limit; the other guarantees apply within the limits and ceilings of the contract. The client is responsible for his own actions, in civil and criminal law. We are responsible for his safety during the journey.

Data controller

The controller of your personal data is TRANSFERT VIP, the SASU whose details appear at the top of this page. Any request concerning your data can be sent to contact@transfertvip.fr or to +33 (0) 6 61 59 13 23.

Collection of personal data

When you book, we collect: last name, first name, email address, phone number, pick-up and destination addresses, dates and times, and payment information. This data is collected solely to handle your booking and carry out the service.

Legal basis of processing

We process your data on the basis of the performance of the transport contract (GDPR article 6.1.b) and of compliance with our legal and accounting obligations. Your consent is requested, optionally, for commercial communications and for non-essential cookies; you may withdraw it at any time.

Use of your data

Your data is used to: carry out your booking, confirm your order, ensure your comfort and your safety, issue an invoice, contact you in the event of a change, send you offers if you have consented to them, and comply with our legal obligations.

Recipients and processors

Your data may be passed on to: Way-Plan (booking management software — processor), our payment providers (secure banking system), our host, and the authorities where the law requires it. We do not sell, exchange or disclose your data to third parties for commercial purposes.

The data you entrust to us for your booking is hosted and processed within the European Union. Only the social media services described below, and only if you consent to them, may transfer data outside the European Union according to their own policies.

Retention period

The data needed to carry out your booking is kept for the duration of the service and its follow-up. Invoices and accounting records are kept for 10 years, in accordance with the French Commercial Code. Data used for commercial prospecting is kept for 3 years from our last contact. The choice you express about cookies is kept for 6 months. Beyond that, data is deleted or archived securely.

Cookie management

Essential cookies: we use technical cookies needed for the website to work (security, sessions, remembering your cookie choice). They do not require your consent.

Social media cookies: our website offers links and content pointing to our Facebook, LinkedIn, YouTube, WhatsApp and TikTok pages. When you accept them, these services may place cookies on your device and collect browsing data on their own behalf, including outside the European Union. These cookies are only placed after your agreement, and refusing them has no effect on your browsing or your booking.

Audience measurement and advertising: we use no statistics, profiling or targeted advertising tools.

Managing your choice: you can accept, refuse or change your choice at any time from the website's consent panel, as well as in your browser settings.

Security of your data

We put technical measures in place to protect your data: HTTPS encryption, restricted access through authentication, regular security updates and daily backups.

Your rights

You have a right of access, rectification, erasure, restriction of processing and portability of your data, as well as a right to object to commercial prospecting and the right to withdraw your consent at any time.

To exercise these rights, write to us at contact@transfertvip.fr with the word « GDPR », stating your last name, first name and contact details so that we can find your file. We reply within one month. Proof of identity will only be asked for if there is serious doubt about your identity.

Complaint to the CNIL

If, after contacting us, you believe that your rights are not being respected, you may send a complaint to the French data protection authority (CNIL), 3 place de Fontenoy — TSA 80715, 75334 Paris Cedex 07.

Limitation of liability

The information presented on this website, outside these private chauffeur Megeve terms and conditions, is given for information purposes. Although we do our best to ensure it is accurate, we do not guarantee the absence of errors or omissions. TRANSFERT VIP cannot be held liable for damage resulting from the use of this website or from being unable to access it. This limitation does not apply to the obligations we hold in carrying out our transport services.

Changes to the terms

TRANSFERT VIP reserves the right to change these private chauffeur Megeve terms and conditions, the privacy policy and the legal notice at any time. The terms applying to your order are those in force on the day of the booking.

Use of the website

Under these private chauffeur Megeve terms and conditions, access to this website is reserved for personal, non-commercial use. It is forbidden to reproduce, copy or download content without authorization, to modify the content, to use the website for unlawful purposes, to access it by means of robots or scrapers, or to disrupt how it works.

Links

This website does not point to third-party websites, apart from our official social media pages. The other outgoing links offered point to the other websites of the TRANSFERT VIP group, published by the same company.

Disputes and applicable law

These private chauffeur Megeve terms and conditions are governed by French law. If a difficulty arises, contact us first at contact@transfertvip.fr: the vast majority of situations are settled that way.

Business clients: any dispute falls under the exclusive jurisdiction of the courts of Avignon.

Consumer clients: you keep the right to bring the matter before the court of your choice among those designated by law. You may also use a consumer mediator free of charge before taking any legal action.